| Summary: | Science and Technology Publications, Lda. All rights reserved. Currently, the healthcare system is one of the main pillars of any society. Given the economic crisis in Portugal and poor healthcare system in need of profound improvements, the need to increase the efficiency of resource management and services is imperative. With the increasing use of Business Intelligence (BI) in organisations and the proven effectiveness of this, comes the desire to use BI in healthcare, specifically in the healthcare of Misericórdia. One of the purposes of this article is to present the results obtained through the development of the dissertation whose theme is "Prototyping of Business Intelligence component to support the management in the health area of a Misericórdia". So, in this work, some concepts associated with the use of BI in Misericórdias were addressed, and the Pervasive BI architecture of the developed solution was designed. It is also important to emphasise that the solution presented is pervasive, available anywhere at any time. Furthermore, a set of metrics were developed and the data presented in the form of dashboards, for later use by the users. Through this work, it was possible to gather all the data into a single structure (Data Mart), to identify a set of aspects that can be improved and to have a generalised view of the state of operation of the organisation, as far as health care is concerned.l.
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