Architectures for multichannel front-office service delivery models

Purpose – Multichannel (MC) service providers have been adopting a wide diversity of front-office service delivery models, i.e. different ways of employing channels to support the delivery of the service activities that involve customer interaction. Despite this, we are still faced with a paucity of...

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Bibliographic Details
Main Author: Sousa, Rui (author)
Other Authors: Amorim, Marlene (author)
Format: article
Language:eng
Published: 2018
Subjects:
Service design
Service operations
Multichannel services
Online Access:http://hdl.handle.net/10400.14/25346
Country:Portugal
Oai:oai:repositorio.ucp.pt:10400.14/25346

Internet

http://hdl.handle.net/10400.14/25346

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