APA (7th ed.) Citation

Sousa, R., & Amorim, M. (2018). Architectures for multichannel front-office service delivery models.

Chicago Style (17th ed.) Citation

Sousa, Rui, and Marlene Amorim. Architectures for Multichannel Front-office Service Delivery Models. 2018.

MLA (8th ed.) Citation

Sousa, Rui, and Marlene Amorim. Architectures for Multichannel Front-office Service Delivery Models. 2018.

Warning: These citations may not always be 100% accurate.