Lopes, M. R. R. N. M. (2015). Emotional contagion in voice-to-voice service encounters: A dynamic approach to the influence of customers on employees’ behavior and welfare.
Chicago Style (17th ed.) CitationLopes, Maria Rita Rueff Negrão Mendonça. Emotional Contagion in Voice-to-voice Service Encounters: A Dynamic Approach to the Influence of Customers on Employees’ Behavior and Welfare. 2015.
MLA (8th ed.) CitationLopes, Maria Rita Rueff Negrão Mendonça. Emotional Contagion in Voice-to-voice Service Encounters: A Dynamic Approach to the Influence of Customers on Employees’ Behavior and Welfare. 2015.
Warning: These citations may not always be 100% accurate.