Implementation of a service quality strategy: application to the Algarve hotel industry
Tese dout., Doctor of Philisophy, Sheffield Hallam University, 2001
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| Formato: | doctoralThesis |
| Idioma: | eng |
| Publicado em: |
2012
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| Texto completo: | http://hdl.handle.net/10400.1/1924 |
| País: | Portugal |
| Oai: | oai:sapientia.ualg.pt:10400.1/1924 |