The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
The main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positiv...
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| Other Authors: | , |
| Format: | article |
| Language: | eng |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10400.19/4260 |
| Country: | Portugal |
| Oai: | oai:repositorio.ipv.pt:10400.19/4260 |