The impact of COVID-19 on tourism: Analysis of online reviews in the airlines sector
This research aimed to understand how airline companies are addressing the crisis generated by the Covid- 19 pandemic and handling issues like cancellations and customer (dis)satisfaction. Research on online reviews from the most popular tourism website, TripAdvisor, was conducted through the collec...
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| Other Authors: | , |
| Format: | article |
| Language: | eng |
| Published: |
2022
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10071/26582 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/26582 |