Application of lean thinking approach to an internal service system of a utilities company
An ineffective and inefficient provision of internal services has impacts on the performance and sustainability of organisations. The current research aims at verifying if effectiveness and efficiency gains result from the application of a systematic lean approach to the internal services of a utili...
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| Format: | masterThesis |
| Language: | eng |
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2014
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| Online Access: | http://hdl.handle.net/10071/6551 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/6551 |