APA (7th ed.) Citation

Carneiro, C. L., Simões, D., & Filipe, S. (2013). Customer relationship management in the era of social networks websites.

Chicago Style (17th ed.) Citation

Carneiro, Catarina Lima, Dora Simões, and Sandra Filipe. Customer Relationship Management in the Era of Social Networks Websites. 2013.

MLA (8th ed.) Citation

Carneiro, Catarina Lima, et al. Customer Relationship Management in the Era of Social Networks Websites. 2013.