World Café method integrated with QFD for obtaining the Voice of the Customer
Abstract Paper aims Investigate the results of the use of the World Café method as a tool to assist the capture of the Voice of the Customer, in a curricular discipline that works with ABPj (Project-Based Learning). Originality As the authors have not found in the literature the application of the W...
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| Format: | article |
| Language: | eng |
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2018
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| Online Access: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100216 |
| Country: | Brazil |
| Oai: | oai:scielo:S0103-65132018000100216 |