QFD methodology implementation: a proposal for small and medium Brazilian companies acting on telecommunications services sector
The Quality Function Deployment (QFD) is a Quality tool. The goal of this tool is intended to assist companies in improving the quality of services provided to its customers. This paper presents a model plan for deployment of QFD in a small company acting on telecommunication services sector. The re...
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| Other Authors: | , |
| Format: | article other |
| Language: | por |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://www.lajbm.com.br/index.php/journal/article/view/174 |
| Country: | Brazil |
| Oai: | oai:ojs2.lajbm.com.br:article/174 |