Evidences from link between quality and loyalty in e- service: an empirical study
There has been a lot of research validating the link between service quality and customerloyalty in traditional (bricks-and-mortar) services. However, despite the strong growth of eservicesin recent years, there is still little rigorous empirical research examining this link insuch settings. The int...
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| Format: | article |
| Language: | por |
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2009
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| Online Access: | https://doi.org/10.7177/sg.2007.SGV2N1A1 |
| Country: | Brazil |
| Oai: | oai:ojs.www.revistasg.uff.br:article/19 |